One of the most reliable VoIP services I know is Tpad. Not only that it worked flawlessly for more than one year, they even credited $10 to my account when I found an error this weekend. Needless to say that Tpad never got any money from me penny pincher, because I use their service only to receive calls.

Long before Jajah Direct, Wifimobile or Gizmocall started similar services, Tpad already had break-in numbers in 39 countries. It's an entire callthrough system: You can dial whichever of these 79 numbers and the number of my Tpad account to reach me for the price of a local call. That's much more reliable than the other services, which depend on the Caller ID to connect the call. In poor countries with bad networks this Caller ID often cannot be transmitted for technical glitches. I am permanently connected to Tpad with my SIP ATA so that my Peruvian friends in Lima can always call me for the price of a local call.

Today it's more than one year that I started to write about Tpad and I have used it since then. But some days ago I realized that my SIP devices could not connect to the Tpad server anymore. Not from my ATA, not from Voxalot, not from a Nokia E61, not from a Nokia N810. Other German friends had the same problem. What was wrong? I asked in their forum and learned that Tpad had cancelled my account because they thought I didn't use it anymore:

Tpad performed a cleanup of "dormant" accounts, without remembering that call records are only captured for calls that use the Tpad softphone. Since you use Tpad exclusively from an ATA or non-Tpad softphone, your call activity is not remembered. So, it is very likely that your account was improperly considered dormant and was suspended. Tpad should be able to restore it for you pretty quickly.

What really impressed me was that the forum admin immediately wrote "Send me a PM of your Tpad Number(s) and we will fix asap". What a difference to other VoIP services! His answer, apology and $10 to my account arrived the same Saturday. On Sunday they fixed the problem. What a great service!

I think I should charge some money to my Tpad account as a gesture of gratefulness. If only it was necessary! With $10 I can call for more than ten hours to Germany and this credit never expires. That's another big difference of Tpad to other VoIP companies.

Labels: ATA, Callthrough, Gizmocall, Jajah, Nokia, SIP, Tpad, VoIP, Voxalot, Wifimobile

                                      

Much has been said about startups like Ribbit, Tringme or Flashphone which use the Flash browser plugin for click to call widgets. Aswath Rao even declares 2008 the Year of Flash based VoIP Clients. I can only say that you don't have to wait till next year to call me for free using Flash. I love my Tringme call widget:

These calls are entirely free to you, because the caller speaks into the Flash widget on my website using a headset or the laptop's built in phone and speaker. On Linux the sound is a little bit weird. The automatic voice, which says "please wait while we connect your call" before every connection, sounds like a 45 rpm record played on 33. The phone call itself sounds like Mickey Mouse, but still the the words are understandable. On Windows everything works just perfect.

Also to me these calls are entirely free. Other than my widgets from Sitňfono and Voxalot where I have to pay to call the person who wants to contact me.

I achieve this by using FWD as SIP provider to power the Tringme widget. The Tringme account website says "Connect my phone and voicemail widget to Phone number or extension". Unfortunately it accepts only numbers and no SIP addresses in this input mask, but as a workaround I have simply put my FWD number there. In the "TringPhone SIP Settings" part of the account configuration I left my FWD login data. Which means that every Tringme call is in fact a free FWD on net call. You can probably do the same with Gizmo Project's SIP account data and phone numbers, as well as with many other VoIP providers.

Also there is another widget for people who don't want to talk to me, but just leave a voicemail.

Only seconds later I get a call and a voice says "You have a Tringme" before it plays the message. The Tringme widgets are much better than Gizmocall which also allows free calls from a website.

You could call me for free by simply typing http://www.gizmocall.com/mgoebel in your browser's address bar. This website also uses Flash, but additionally you have to install a plugin for Windows or Mac. For ten months yet Gizmo owes us a Linux plugin. Although the company's CEO, Michael Robertson, even has his own Linux distribution, Linspire.

But why bother? The Flash browser plugin gets more and more versatile and works on all platforms. It's a new way to disrupt the telco industry, circumventing the PSTN and offering a new option for free phone calls that so many people appreciate.

So, if you want, please give me a Tringme call!

And, before you ask: No, I couldn't get Truphone's Facebook application running, which should basically do the same like Tringme, only that it uses Java. After one week of tinkering I gave up. But congratulations for winning the "Red Herring 100 Global" Award.

Labels: Flashphone, free phone calls, FWD, Gizmo Project, Gizmocall, Linux, PSTN, Ribbit, Sitňfono, Tringme, Truphone, VoIP, Voxalot, Web_2.0

                                      

Vinay presents a sophisticated solution which makes use of Voxalot as PBX and PhoneGnome as VoIP provider.

Its purpose is to let your mobile or PSTN phone ring whenever somebody calls your VoIP number. It also makes use of Sipbroker's access numbers so that friends from wherever in the world can call you for the price of a local call.

Although you can tell from the comments to Vinay's blog post that his solution is a quite difficult to understand, it's definitely worth reading. I would like to add that Vinay's solution rocks even more when you extend it with more inbound numbers from Tpad and Gizmo Call.

Another elegant solution for the same purpose could be the GSM gateway from 4S newcom:

Redirection of fixed office numbers to mobile phones works by routing an incoming call to an employee's desk phone to the employee's mobile phone, using the appropriate GSM channel on the above-mentioned GSM module. The call will then be completed at no cost.

The PBX from 4S newcom receives the phone call and forwards it to the cell phone over a built in GSM device which holds a SIM card with flat rate tariff, as you can read here.

Labels: 4s newcom, free phone calls, Gizmocall, PhoneGnome, Sipbroker, Tpad, VoIP

                                      

I wasn't happy with Gizmo call restricting its free local numbers to just some weeks if you don't use them. This seemed quite a bummer after I had managed, with lots of effort, to authorize the numbers of about 50 Peruvian friends to call me on the same incoming number from Lima. Since many still don't know or understand VoIP they would soon have lost this possibility, what annoyed me.

But fortunately I got this reply from Gizmo Call's CEO Michael Robertson:

Gizmo Call numbers last for 60 days

Markus,

Free local numbers last for 60 days. That's 2 months which seems a long time to not hear from a friend.

We don't have any plans to erase them at that point, so the number should last even longer. It's more about making sure we don't commit to say they will last forever and then someone gets upset because they don't last forever.

-- MR

This sounds OK to me. Given the small amount of calls between Peru and Germany I suppose that I will keep my number longer than just 60 days.

Thank you, Michael, for that!

Labels: Gizmo Project, Gizmocall, VoIP

                                      

Multi entrepreneur Michael Robertson is founder of MP3.com, Linspire and Sipphone (the mothership of Gizmo Call and the Gizmo Project) and other companies. I like his blog very much because he isn't only commenting other people's news, like the majority of bloggers does, but nearly always presenting new features of his products.

I am especially interested in his VoIP ventures, as you can see in my blog posts about the Gizmo Project and Gizmo Call. In the last days I played very much with Gizmo Call's free local numbers. And today I was quite happy to read Michael's interesting background article "Infinity Times Infinity - Telephone Numbers Should Be Free".

There he touts that in fact phone numbers should be free:

Phone companies have created an illusion of a limited amount of phone numbers to justify an unreasonably high charge for a simple telephone number. To buy a telephone number it costs $5-100 per month depending on the country. This is an artificial cost that is not in proportion to the actual costs of a number assignment which should be a one time cost of just pennies. The numbers should be allocated freely because the user will spend money in other ways that make it profitable.

He then explains how Gizmo Call nevertheless manages to give its users free local numbers for incoming calls, although the company itself has to buy them from the telcos.

First, we purchased business type telephone numbers that allow multiple channels. Just as a business can receive multiple simultaneous calls to the same number, each of the numbers in our system can as well. Secondly, we actually assign people the same telephone number and use Caller ID to determine where to route the call.

Gizmo Call purchased a limited amount of phone numbers, for a price that easily "can be covered as a marketing expense", and shares them between its users by taking into account the caller ID, so that there are unlimited call connection possibilities.

Specifically, we need to know the numbers you want to receive calls from in advance. It's very easy to type these into Gizmo Call. And we've created a convenient address book that keeps track of your local numbers for you so you can reference them at anytime.

As I told you in a former post I managed this way to authorize about 50 phone numbers of Peruvian friends. They can call my free local Gizmo Call number (+51-1-70XXXXX) and make my desk phone in Berlin ring. That's great because it feels like my own Peruvian phone number. And at the same time it doesn't take away anything from Gizmo Call's unlimited possibilities. This sole phone number can be used to connect an unlimited number of other people as well, because it takes the caller ID into account. Infinity minus 50 is still infinity!

Michael explains it much better with an example:

Let's say I have a friend in Finland named Markku who I call from Gizmo Call. On his phone he would see a local Finnish number. And you have a friend named Tommi in Finland who you call from Gizmo Call who sees the exact same number. If Markku dials the number our system remembers the Caller ID and knows he is trying to reach me. If Tommi dials the number then our system again uses Caller ID and knows he is trying to reach you. And if you're thinking through all the possibilities if two people call Markku the system is smart enough to always use different numbers.

As you see there are unlimited call connecting possibilities for just one phone number: Markku + Tommi, Markku + Johnny, Markku + Donnie, ... Limited only by the number of Caller IDs that exist in a country. So virtually unlimited.

To assign the same Peruvian phone number to my friends I had to make 50 phone calls to them. That was stressful but I thought this was a one time effort. But then I realized that I will loose this inbound number, that's assigned to a Peruvian friend, if he doesn't call me in six weeks!

Is this really necessary?

I think not. It's just annoying because it wouldn't bother Gizmo to give me this number for ever.

As Michael said: "Everyone except the cartel controlling telecoms knows there are unlimited numbers." And in the same way I don't take away the number from another person if it's assigned to me. Gizmo Call's servers can easily afford a database with millions of phone number combinations. So why is it necessary to loose my free local number, only because my friend did not call me for six weeks?

Could Gizmo Call please abolish this regulation?

That's what I directly asked in the readers' forum for Michael's article.

I don't like the idea to tell a friend my number, but after six weeks I have to tell him another, only because he did not call me. I mean: Most people don't understand what "VoIP" and "phone number multiplexing" means! They will just think that I am crazy because I change my phone number constantly and to every friend I give another.

Technically that's not necessary, I think. Infinity minus 50 is still infinity!

Labels: Gizmo Project, Gizmocall, VoIP

                                      

"Jangl marries email to the phone" says Alec Saunders about Jangl's recent press release ("Jangl Upgrades a Billion Phones Instantly, Adds Ability to Call Anyone Online, Worldwide, Anytime") and sees it developing into a new presence application. GigaOM thinks of it more as the future White Pages for VoIP.

I see it more as a competition to Rebtel or to Gizmo Call's free local numbers:

Jangl “Call Anyone.” With “Call Anyone” simply enter someone’s email address at Jangl’s homepage to get connected. You’ll be given a phone number – local to you – to call them. During the first call, you’ll leave a voicemail, which Jangl then delivers via email. Once they receive that message, the recipient receives instructions to get a number – local to them – to call you back. This service still keeps your personal number safe, enables text messaging via SMS2 and the easy exchange of voicemails, too. Plus, Jangl works on any phone – even if your phone doesn’t normally allow you to call international numbers.

Doesn't this sound like Rebtel to you?

If you use this service right you don't have to make any international phone calls again. You can give free local numbers to all of your friends, whithout paying Rebtel's basic fee or bothering with Gizmo Call's numbers that are every time different and can disappear if you don't use them regularily.

I will directly check if I can get a Peruvian inbound number from Jangl so that my friends from Lima can call me for local prices. That's my favourite test for new inbound VoIP services.

What makes me courious is why GigaOM deleted my last comment on the new Jangle features. A technical error? Or did they get pressured by Jangle's CEO Michael Cerda, who also commented? Didn't they like what I had to say?

So I will just repeat it:

In times of VoIP every phone call can be free or a local call. No need for exaggerated per minute costs. The SIP standard has opened a Pandora's box for the telecommunications industry. People are tweaking given services, like Jangl, for their own purposes and establishing their own free networks. Voice is just another internet service like email and tends to be free. As I said: "Free calls are still the VoIP killer app to me".



UPDATE:

As I see now Jangle does not offer German nor Peruvian numbers. So I cannot use it. Which limited phone number provider do they use? A clear disadvantage, compared to Rebtel or Gizmo Call.

Labels: Gizmo Project, Gizmocall, Jangl, Rebtel, VoIP

                                      

In my former post "What happened to Gizmo Call's "Free Local Numbers"?" I complained that Gizmo Call's free local numbers did not work anymore. At least it seemed so since I cannot receive any calls anymore and the respective user forum on Gizmo's website had dissappeared.

Then I got this email from Clay Elliot, Director Business Development at Gizmo Call's mother company SIPphone, Inc.:

I saw your blog post about Free Local Numbers (FLN). I believe the forum you were trying to find was just temporarily down. This week we moved from beta into full release to the world so there was a bit of shifting. http://forum.gizmoproject.com/viewforum.php?f=15/ is up now.

OK, that's great. So at least the forum is online again. You can see it here. Even better is that the free local numbers are now out of beta and part of Gizmo Call's normal service.

But still I cannot receive any calls on my free local inbound number. I guess there is some trouble with my account. Or does anybody have similar problems?

As I told you in "How Gizmo Project's free local numbers save me 230 dollars annually" I use this service heavily to receive calls from my friends in Peru. It was really nice to have my own local number in Lima. They could call me by VoIP without even noticing that this service had to deal with the internet. Let's see what my trouble ticket to the Gizmo support brings.

At least there still is Tpad with its Break-In numbers and Tpad extensions as quite similar, but not as nice, alternative.

Labels: Gizmo Project, Gizmocall, Tpad, VoIP

                                      

Where is Gizmo Calls's new feature "Free Local Numbers – BETA"?

(Remember: How Gizmo Project's free local numbers save me 230 dollars annually.)

The forum for this feature should be here. But this link leads into Nirvana, saying "The forum you selected does not exist". Gizmo erased every mention of this feature from its forum and all links in my former blog posts are dead. Here you can see how the forum looked like.

Also it seems to me that the free local numbers don't work anymore. I cannot receive calls from my Peruvian friends. Luckily they can use Tpad as an alternative.

What has happened?

Labels: Gizmo Project, Gizmocall, Tpad, VoIP

                                      

I told you before how Gizmo Call's new feature, free local numbers, would save me lots of money. A great feature, but just for me. It seems that other users can't use it anymore in the way I did. I was still able to authorize about 50 different numbers of Peruvian friends and they all got the same Peruvian phone number assigned by Gizmo Call.

They all can now call the same number to reach me. It works like if I had a real Peruvian VoIP phone number - a service that would normally cost 230 dollars per year.

Sadly it seems that Gizmo Call changed their procedure and this small "hack" can't be repeated anymore. The last time I wanted to authorize more Peruvian phone numbers I realized that now every contact gets an other number assigned. Very clever of the Gizmo people.

And probably the right move, since such an inbound number would have normally costs 230 do