Tpad has cleaned out dormant accounts although they were in use

One of the most reliable VoIP services I know is Tpad. Not only that it worked flawlessly for more than one year, they even credited $10 to my account when I found an error this weekend. Needless to say that Tpad never got any money from me penny pincher, because I use their service only to receive calls.

Long before Jajah Direct, Wifimobile or Gizmocall started similar services, Tpad already had break-in numbers in 39 countries. It's an entire callthrough system: You can dial whichever of these 79 numbers and the number of my Tpad account to reach me for the price of a local call. That's much more reliable than the other services, which depend on the Caller ID to connect the call. In poor countries with bad networks this Caller ID often cannot be transmitted for technical glitches. I am permanently connected to Tpad with my SIP ATA so that my Peruvian friends in Lima can always call me for the price of a local call.

Today it's more than one year that I started to write about Tpad and I have used it since then. But some days ago I realized that my SIP devices could not connect to the Tpad server anymore. Not from my ATA, not from Voxalot, not from a Nokia E61, not from a Nokia N810. Other German friends had the same problem. What was wrong? I asked in their forum and learned that Tpad had cancelled my account because they thought I didn't use it anymore:

Tpad performed a cleanup of "dormant" accounts, without remembering that call records are only captured for calls that use the Tpad softphone. Since you use Tpad exclusively from an ATA or non-Tpad softphone, your call activity is not remembered. So, it is very likely that your account was improperly considered dormant and was suspended. Tpad should be able to restore it for you pretty quickly.

What really impressed me was that the forum admin immediately wrote "Send me a PM of your Tpad Number(s) and we will fix asap". What a difference to other VoIP services! His answer, apology and $10 to my account arrived the same Saturday. On Sunday they fixed the problem. What a great service!

I think I should charge some money to my Tpad account as a gesture of gratefulness. If only it was necessary! With $10 I can call for more than ten hours to Germany and this credit never expires. That's another big difference of Tpad to other VoIP companies.

PhoneGnome does the same like Ooma: free P2P phone calls to PSTN. Toll Fraud?

Do you remember PhoneGnome's "Build Your Own Ooma" challenge which they started at July 19th, 2007?

We invite any company that sees promise in Ooma’s recently announced “peer to peer” VoIP model to consider rolling such a service out on the PhoneGnome platform and see how it flies.

It seems that they have succeeded, as you can tell from the latest post in the PhoneGnome blog. The company does not declare a winner of the challenge, so they probably developed the new "Directed Calling / Remote POTS Access" feature of PhoneGnome by themselves. It resembles quite exactly what Ooma already does:

This feature enables remote access to your POTS phone service (the telephone service connected to the PhoneGnome box LINE port). A user with the PhoneGnome box can grant access to other PhoneGnome accounts. Such an authorized user can then use their PhoneGnome account to direct a call to a specific POTS telephone service.

With the new Directed Calling / Remote POTS Access feature, friends and family members in one area can place calls to local numbers in another area. One PhoneGnome box can serve any number of accounts whether those accounts have the PhoneGnome box or not.

That's also the Ooma model: Phone calls are delivered over the internet and terminated for free to the PSTN over an Ooma or PhoneGnome box, since people in the US usually have free local calls. But other than Ooma the PhoneGnome feature can also work internationally. If I had a PhoneGnome at home I could directly allow other users to make free calls to Germany by sharing my phone line. Ooma restricts its free calls only to the USA.

Another big difference is that with PhoneGnome you know at least who is sharing your phone line, while Ooma just accomplishes other people's phone calls over your fixed phone line whithout even telling you. You can find the implications of this in my former blog post "Why Ooma is a security risk". In contrast the "Directed Calling / Remote POTS Access" feature of PhoneGnome adds a sumbenu called "PhoneGnome Users Permitted to Use your Phone Line". That gives a sense of security if people grant that permission only to friends and family members. But I guess that we will soon hear about PhoneGnome users who grant free calls to anyone unknown who gives them free calls in his area in exchange. One PhoneGnome box can serve any number of accounts and so it's theoretically possible to build a network for worldwide free phone calls. Yet there are PhoneGnome users in over 100 countries.

So it seems that the PhoneGnome is now slightly ahead in the funny feature fight with Ooma.

But what about the Toll Fraud?

Only one month ago PhoneGnome's CEO David Beckemeyer reasoned in his blog and in a conversation with The VoIP weblog that the way Ooma operates could be construed as Toll Fraud, or at the very least, against the terms of service of your phone company. He quoted an AT&T web page that says:

You would never allow a stranger to walk into your place of business and walk off with your company’s products or services. And yet, an individual who perpetrates toll fraud on an unsuspecting business is doing just that.

Simply put, remote toll fraud is the fraudulent, illegal use of a company’s telecommunications system by a third party from a remote location.

Very diplomatically he concluded in his blog post that it was "probably just a coincidence that we receive this notice at the same time that Ooma is launching a service that permits strangers remote access to one's telecommunications system (specifically our AT&T landline)".

Now the PhoneGnome does the same.

My apologies to David Beckemeyer from PhoneGnome

In one of my last posts, "Why isn't the US the "land of the free" also in VoIP?", I critized US American VoIP companies that normally lock their ATAs to just one provider. I also mentioned PhoneGnome, but that was a little bit unfair since they are a real example of openness on the market. Their box does exactly what I want from an ATA: Be open for other providers too. CEO David Beckemeyer explains it in a comment on GigaOM:

Users of the PhoneGnome box can select ANY third-party SIP-based provider for call termination (in response to Fritz!box comment). We offer a number of plans from our partners, but users do not have to use them. See ‘Bring Your Own Provider’ option on this page: http://www.phonegnome.com/minutes.html and also, we have promoted open and interoperable as a cornerstone of our philosophy, so it comments tossing PhoneGnome in with all the closed services out there is a tad annoying: http://www.phonegnome.com/open.html

David also gave a good explanation of "free on net calls", just to show afterwards that PhoneGnome has something even better:

With a service like Free world dialup (FWD) or Skype, it means I can call another FWD user using FWD, but I dial a weird FWD number (not their normal number) and the call rings to their FWD “bat phone” or PC (not their regular phone).

In comparation PhoneGnome provided when introduced in 2005 and continues to provide a unique version of on-net calls:

1. I dial the person’s real phone number
2. The call rings to the person’s regular phone (fixed or mobile)
3. I pay NO monthly fees

So PhoneGnome seems to store normal PSTN numbers in their system to reach them for free by VoIP, similar to what Fonality does with its new trixnet service for free VoIP calls.

Sorry, David Beckemeyer, you seem to be one of the good guys in the industry who really embraces the openness of the SIP standard for VoIP. It was wrong to choose PhoneGnome as a negative example of how VoIP companies use the feature of "free calls between their members" in their marketing message. I should have chosen another company which really doesn't any offer more and uses closed ATAs.

As long as there is no flatrate for worldwide free calls we need the ability to tinker with many VoIP providers in one ATA. Luca already made the call "Let’s give up on the PSTN", and said "if any broadband owner became a FWD member, the dream of PSTN-free communication could quickly become reality". Yes, if all broadband owners would listen to Luca and use the same VoIP provider, FWD, then we needed for phone calls only our "weird FWD number", as David calls it.

All phone calls would be free on net calls. No need to install several providers in one ATA.

Finally Ooma information straight from the source, while others wonder how to hack it for worldwide free calls

The blogosphere has criticized Ooma for various reasons, while traditional media have praised it to the skies for Ooma's unlimited free calls to the US, probably not knowing that this is part of most VoIP offers today. Now Ooma's co-founder Dennis Peng took the time for some explaining words comments section of GigaOM:

There are three pillars to our core value proposition that are unique to ooma:
* unlimited calling to any number in the US - with no monthly fees
* the Instant Second Line - the easiest second line you’ll ever use
* the Broadband Answering Machine - the best voicemail experience ever

His insightful comment is quite interesting to read. Especially for sentences like: "Both the Instant Second Line and Broadband Answering Machine are unprecedented features. To do them requires a unique combination of assets (processors, lights, buttons, speakers, inter-device networking, etc.) and architecture (star vs bus) that no ATA or other embedded device has ever had". Or: "What they will see, however, is a continual set of new services and the trained-eye will realize that we’ve designed this platform so that new services don’t all need to be “in-the-cloud”, but rather a unique blend of client/server intelligence and interactions".

This makes me hungry for more details, because the public still doesn't know how Ooma manages its Peer-to-Peer network, and whether it can survive if the company breaks down. Vinay has some interesting thoughts under the overpromising title "Ooma VOIP to offer Worldwide Free Calls?":

Some people reportedly said, Ooma won't work if they got closed down without understanding how they exactly work? No one really knows whether they use a Hydrid P2P or pure P2P. If they use hybrid P2P, then they have a central server that keeps information on peers and responds to requests for that information. I guess this could be required since regulation might require companies to know about their customers and some quality/security issues related to it. If they use pure P2P, they could have serious legal issues but ooma will continue to run irrespective of the company, coz the peers are responsible for data transfer and there is no central server.

Unfortunately Vinay's text doesn't mention how to use an Ooma device for worldwide free calls, although the title promised. Technically this should be possible, since there are many countries with free local calls or cheap nationwide phone flat rates, such as Germany. Jeff Pulver tries to build a worldwide free communication network around this with his fwdOUT service for Asterisk, yet for more than two years.

As I see it most ATAs run Linux and have been hacked for other purposes than the intended.

So will be Ooma.

Why isn't the US the "land of the free" also in VoIP?

I don’t understand the US American market of VoIP devices. The PhoneBoy tells terrible things in the VoIP Weblog:

It seems that the VoIP providers are just as bad--or worse--than the mobile phone carriers in the United States, which generally don't let you take your phone to a competing provider. Unlike with US mobile phones, where there are two standards, pretty much all customer premises VoIP hardware speaks SIP, the lingua franca of VoIP. Just recently, I threw a Vonage-locked Linksys ATA/Router combo that Vonage refused to unlock for me. What a waste!

And Garrett Smith explains "How to Unlock SunRocket Gizmo For Use With InPhonex".

"Poor Americans", must I say. Why do they accept ATAs that are locked to just one provider? Because they don't know it better from their mobile telephony? Why do Vonage or Sunrocket users have to throw away their hardware and cannot simply use it with another company? Why doesn’t PhoneGnome admit that “Free calls between PhoneGnome members” is a normal feature that is available with every other VoIP provider. It’s called "on net calls" and nothing special.

In Germany we use open devices, such as Fritz!Box, where you can install up to 10 VoIP providers of your choice. One of them can be PhoneGnome, because it also supports the open SIP standard, but it doesn't have to be the only one.

With intelligent ATA dial plans you can assure to make only free on net calls and to always use the cheapest provider for your other calls. People use to play around with the cheapest routes of the various Betamax brands, depending on where they are calling to, and they like to install several of them at the same time.

In the USA, in contrast, VoIP devices are commonly locked to just one provider. Like cell phones that you have to throw away when you change the provider.

Is this really the "land of the free"?